Last Updated: May 7, 2026
INTRODUCTION
European Flooring Boutique (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, book an appointment, receive communications, or otherwise interact with our services.
By using our services, you consent to the practices described in this Privacy Policy.
INFORMATION WE COLLECT
a. Personal Information
We may collect personal information you voluntarily provide, including but not limited to:
- Full name
- Email address
- Phone number (including mobile number)
- Mailing or billing address
- Business information
- Payment or transaction details
- Any information submitted through forms, bookings, or direct communication
b. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device and operating system
- Pages visited and time spent
- Referring URLs
- Cookies and similar tracking technologies
3. HOW WE USE YOUR INFORMATION
We use the information collected to:
- Provide, operate, and manage our services
- Respond to inquiries, bookings, or support requests
- Send transactional communications (confirmations, reminders, updates)
- Send marketing or promotional messages only with your consent
- Improve website functionality and user experience
- Comply with legal and regulatory obligations
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to analyze usage patterns, improve performance, and enhance user experience. You may disable cookies through your browser settings; however, some features may not function properly.
5. SHARING YOUR INFORMATION
We do not sell or rent your personal information.
We may share information with:
- Trusted service providers who assist in operating our business (e.g., hosting, analytics, payment processing, customer support)
- Legal or regulatory authorities when required by law
For clarity, SMS opt-in data and consent are governed by Section 6 below and are explicitly excluded from general data-sharing practices.
6. SMS/TEXT MESSAGING PROGRAM
We may offer an SMS/text messaging program to communicate with customers regarding orders, deliveries, account updates, and promotional offers (where permitted).
Opt-In:
- You may opt in to receive SMS messages by:
- Submitting a form on our website and providing consent
- Opting in during account registration or trade application
- Providing verbal or written consent in-store or via phone
Message Frequency:
Message frequency will vary depending on your interactions with us but may include periodic updates, reminders, and promotional messages.
Opt-Out:
- You may opt out at any time by:
- Replying STOP to any SMS message
- Contacting us directly
Message & Data Rates:
Standard message and data rates may apply depending on your mobile carrier.
Consent:
Your consent to receive SMS messages is not a condition of purchase.
7. SMS COMMUNICATIONS & MOBILE INFORMATION
We respect your privacy and are committed to protecting your mobile information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors or service providers solely to support essential services such as customer service, messaging delivery, and platform operations. These providers are contractually required to protect your information and use it only to provide services on our behalf.
Text messaging originator opt-in data and consent are used exclusively to support message delivery and customer communication.
This information is not sold, rented, shared, or disclosed for marketing or promotional purposes.
All other information-sharing practices described in this Privacy Policy explicitly exclude SMS opt-in data and consent, except where required to facilitate message delivery through authorized messaging aggregators or providers.
8. EMAIL & MARKETING COMMUNICATIONS
If you opt in, we may send marketing or promotional emails. You may unsubscribe at any time by clicking the “unsubscribe” link included in each email.
Transactional emails related to your account or services may still be sent as required.
9. DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.
10. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can be guaranteed to be 100% secure.
11.YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request correction or deletion
- Withdraw consent
- Object to or restrict certain processing
Requests can be made using the contact details below.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
13. CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 13 (or under 16 where applicable). We do not knowingly collect personal information from children.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
15. CONTACT INFORMATION
If you have questions about this Privacy Policy or our data practices, contact us at:
European Flooring Boutique
Email: [email protected]
Phone: 705.828.3499
Address: 3 Napier CT, Unit 10, Utopia Ontario, L0M 1T0
